Recent studies have shown that industrial supervisors are working at less than
60 % of their potential. Basic management skills training is guaranteed
to change all this and at such little cost.
Building and maintaining relationships The building, protecting and repairing of
relationships is at the center of all our lives. Family life is the
best possible example of relationships at work. You spend almost as
much time in work as you do with your family so it is not surprising
that relationships are considered of fundamental importance.
The art of motivation is nothing new to us as we do it as a matter of
routine in our lives. We motivate our children to succeed and we
encourage our friends in their pursuits. Building and maintaining
relationships takes time and effort but these can be so easily lost. An
excellent relationship developed over five years can be lost in a
second due to a hasty comment or a sudden action.
As a supervisor or manager you will build and maintain thousands of relationships
during your career so it is worth developing your relationship skills.
Although relationships and motivation are not exactly the same they are
For example, when you successfully motivate someone to do something then that will improve your
relationship. On the other hand, if you have a good relationship it
becomes easier to motivate because you are trusted.
Here are some good tips on building good relationships
1 Build new relationships quickly and carefully
The advantage of new relationships is that they start from a clean slate.
This is a great opportunity to build a healthy and lasting
relationship. Be careful not to show favoritism, as you cannot damage
the existing relationships in the process. If you are the new boy then
you will need to work very hard to establish your relationships with
your new group. You will be the center of attention so be careful.
2 Relationships require constant attention
Do not take relationships for granted, as they need maintenance in the
same way as complex machinery. A common problem is to only talk to your
people when there is a problem or a specific reason. This is a clear
sign to everyone that the job is more important than the person is.
3 Repair damage quickly
No matter how skilful you become in building relationships the occasional
breaks are inevitable. When these happens you must act quickly, don't
allow them to fester. It may be a simple misunderstanding that can be
resolved in seconds or perhaps an apology is required.
4 Don't build one relationship at the expense of another
It is possible that one of your groups needs much more attention than
another. In building one relationship, it is easy to neglect the
others. Make time for each group member and never allow your personal
favoritism to show.
5 Don't play games with relationships
A relationship is not a toy or an experiment that the supervisor is free
to experiment with freely. A relationship is based on trust and this
must be treated with respect.
6 Keep the channel cool
The relationship line can become emotionally charged. Extreme emotional
feelings can make the channel very hot. An emotional outburst is one of
the easiest ways of damaging relationships.
7 Separate business from pleasure
The best policy is not to mix your business and pleasure lives separate. It
is difficult to discipline someone if you are close friends. Of course,
in many cases you will have been co-worker and friends with most of
your group for many years and there is no justification for changing
these relationships. However, you need to exercise caution in these
Try to do business things in work and social things outside â€“ don't mix the two.
8 React to relationship breakdown
Sometimes in spite of all your hard work you fail to build a workable
relationship with someone under your supervision. It is difficult to
admit defeat but it is also important to protect the other
relationships in the group. This nearly always means removing the
person from the group. This can be achieved by the transfer the person
or by his termination.
Making these decisions is never a pleasant
task, but in some cases it is inevitable. Ironically, this action is
usually the best for both parties.
9 Your behavior
The last but not the least important aspect of people management is your
behavior. This is the one area where you have enormous advantages over
machine management in that you have the choice. Others usually choose
our machines and you can do little to change that, but the way you
behave is your choice.
Chris Thomas is the author of the Managers Toolbox training material located at http://www.managers-toolbox.com and runs the very successful Basic Management Course for new leaders and supervisors.